Privacy Policy


Viacom18 Media Private Limited (“Company”/ “Viacom18”/ “Us”/ “We”) is committed to protecting the privacy of the users ("You" / "Your" / "Yourself") of its website/software application currently branded as “Jio Cinema” offered by the Company ("Service") and has provided this privacy policy ("Policy") to familiarize You with the manner in which the Company uses and discloses Your information collected through the Service. This Policy forms part and parcel of the User Agreement ("ToU"). Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the ToU.

The terms of the Policy provided herein govern Your use of Service and the information accessible on or from the Service. The Policy also lays down how the Company may collect, use and share any information You provide.

By accessing and/or using the Service, You signify Your agreement to accept this Policy. IF YOU DO NOT AGREE WITH ANY OR ALL OF THE FOLLOWING TERMS OF THE POLICY, PLEASE DO NOT ACCESS AND/OR USE THE SERVICE.


This Privacy Policy is subject to modification based on changes in the business, legal and regulatory requirements and will be made available to You on the Service. Any such modifications/ changes shall be effective immediately upon them being posted. We reserve the right, at Our sole discretion, to change, modify or otherwise alter this Policy at any time with or without prior notice (to the maximum extent permissible under law). You are encouraged to periodically review the Policy and any changes hereto. Your continued use of the Service following the posting of changes and/or modifications will constitute Your acceptance of any revised Policy. The Company retains the right at any time to deny or suspend access to all or part of the Service to anyone who the Company believes has violated any condition of this Policy (as modified from time to time).




i.passwords; information such as bank account details, credit card details, debit card details, secure pin number, passwords, etc.;

iii.physical, physiological and mental health condition;

iv.sexual orientation;

v.medical records and history;

vi.biometric information;

vii.national identification numbers;

viii.and such other sensitive personal data or information.

However, Users must note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information or Sensitive Personal Data or Information for the purposes of this Policy and the Company shall not be obliged to take any measures to protect the same since the same is freely available in the public domain.

Please note that identity theft and the practice currently known as "phishing" are of great concern to the Company. We do not and will not, at any time, request Your credit card information/debit card information/financial pin numbers/ Payment Methods and passwords etc. If the Service is available to access by making a payment of subscription fee, then such information (only to the extent necessary) shall be collected, stored and/ or processed by the third-party payment gateway directly, without any access to the Company to any such payment information. User shall then be governed by the terms of use of such third-party payment gateway. Similarly, where you pay a third party application/ service provider for your subscription package as part of an in-app or bundled purchase (for eg. Apple, Amazon, etc.) your payment information is directly collected and controlled by that third party. The Users are expected to read and fully understand the privacy policy of such third-party payment gateway or third-party service providers, as the case maybe, before sharing any information with such third-party payment gateway. Other than providing a confirmation upon receipt of payment from You against Your Account, the Company disclaims all liabilities in relation to Your payment processing by such third-party payment gateway and/ or third-party service provider, as the case maybe, and the collection and processing of any payment information provided by You to such party(ies). You agree and acknowledge that the Company shall not be liable or and in no way be held responsible for any losses whatsoever, either direct, indirect, incidental, or consequential/special, including without limitation any losses due to delay in processing of payment instruction or any credit card/debit card/banking/ payment fraud. You can file any complaint related to payment processing by writing to Us directly on and the same will be forwarded to the concerned third-party for redressal.


The Company may collect the following two types of information:

"Personal Information" which shall mean information which could reasonably be used to identify You personally including without limitation, Your name, phone number, date of birth, gender, location, IP Address, device information.

"Non-Personal Data/Information" which shall mean information that does not identify You or any other individual, and includes session, cookies, web beacons and usage data, log data and aggregate information.

You represent that the information or data You provide from time to time is and shall be correct, current and updated and You have all the rights, permissions and consents to provide such information or data. Your provision of the information or data to the Company and the Company’s consequent storage, collection, usage, transfer, access or processing or deletion of the same shall not be in violation of any third-party agreement, laws, judgments, orders or decrees.


We may also obtain information collected by cookies or similar technologies (as described below), through contest and promotions held by the Company, newsletter subscriptions, enrollment for promotions, campaigns, special offers, surveys, feedback, analytics, research, information posted in social communities on the Service, etc. or otherwise shared on the Service.

We may also obtain information collected as a result of You hosting, displaying, uploading, modifying, publishing, transmitting, updating and sharing User Materials in any on the Service.

We may also obtain information about You, from any e-mails, letters, communication, etc. that You send to Us.

If You access the Service through a social media platform, We may collect Your user ID or user-name, and/ or any other information You have permitted the social media service to share with Us, and any information You have made public with the social media service. In such a case, You undertake to comply to the ToU including the Policy of the Service and any additional terms and conditions stipulated by such social media platforms. In the event of any inconsistency, the ToU including the Privacy Policy of the Service shall prevail to the extent of conflict.

We may combine Your personal information with information collected from tracking technologies and aggregate it with information collected from other Users using the Service to attempt to provide You with the services and a better experience on the Service. You understand, agree and acknowledge that Our collection, storage and processing of Your personal information is for a lawful purpose connected with the functioning of the Service. You hereby consent to the collection, storage, use, disclosure, transfer, processing of the personal information for the purposes set out herein.


You may need to provide the Company with Your Personal Information while registering Yourself on any of the Service. The information so provided by You to the Company or otherwise captured by the Company may be used for a number of purposes connected with the Company business operations which may include the following:

i.For completing your Account creation/ registration processes, including providing One Time Password (OTP) on Your registered mobile number for activating Your Account on the Service, and similarly providing OTP on Your registered mobile number when You log out of the Service and want to again sign-in/ log into the Service;

ii.To verify Your identity, access, privileges assigned and relationship with Us for using the Service, including enabling swift & seamless log-in, content recommendations, continue watching features;

iii.To process orders or applications;

iv.To provide access to Content and maintain the Service;

v.For provisioning of services, testing or improvement of services, recommending various products or services including those of third parties;

vi.To keep You informed about the latest content available on the Service and special offers with respect to the same; the Company policies and/or other administrative information;

vii.For dealing with requests, enquiries and complaints, customer services, technical support and related activities;

viii.For monitoring Your activity on the Service including pages/titles viewed, load times, watch times, content selection and watch history, transactions initiated and/or completed, search queries and platform features used, other platforms or websites visited, etc;

ix.To determine your geographic location and to personalize Your experience while using the Service by presenting advertising, localized content, products and offers tailored to You and Your interests;

x.For marketing products and services of the Company and its analysis;

xi.For communicating and corresponding with You regarding the Service, including responding to Your queries and fulfilling Your requests for information regarding the Service, device tokens for push notifications (if enabled);

xii.For notifying You of any new offers or services of the Company and sending You important information regarding the Services, transactional information, changes to any of the Company’s policies and/or other administrative information;

xiii.Improving the services, content and advertising on the Service;

xiv.To send You surveys and marketing communications that the Company believes may be of interest to You; and

xv.To conduct research, internal reviews and data analysis for the Service;

xvi.If You wish to subscribe to any content package or service offered by the Company through the Service, for completing Your purchase. (For example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service);

xvii.To improve the services, content and advertising on the Service;

xviii.To notify You about changes to Service; analyze trends, to administer the Service, to learn about user behavior on the Service, and to gather demographic & device information about the user base as a whole. The Company may use this information in its marketing and advertising services. The Company may also use such information to measure sales and traffic patterns on the Service, advertising interactions & effectiveness, advertisement identifiers such as IDFA, GAID, and understanding audience’s needs, preferences & behaviour, optimization of content selection, and general enhancement of the Service.

xix.To gather analysis or information with which We can improve the Service;

xx.To detect, prevent and address technical issues on the Service, including information related to the performance of the Service, such as crash logs, build analytics and other performance statistics generated when you use the Service;

xxi.To protect the integrity of the Service;

xxii.For the purposes of our internal record keeping, or pursuant to any merger, amalgamation, acquisition, takeover, corporate restructuring, asset sale, or any other corporate transaction involving the Company;

xxiii.For any legal/ regulatory requirements, including for responding to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;

xxiv.To share the information/complaint raised by You with grievance officer or any self-regulatory bodies or association of persons or by the oversight committee mechanism established by the Ministry of Information and Broadcasting, Government of India under the Rules in relation to the resolution of any complaints/appeal(s) raised by You or against You;

xxv.To share with Our affiliates and group companies to perform any services on our behalf and, to market/ promote other services and products generally offered by us, our affiliates and group companies;

xxvi.To communicate with You concerning the Service so that we can send you updates about Service, details about new features and content available on our Service, transactional messages (such as subscription renewal reminders, payment failure triggers etc.), special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, WhatsApp, text messages. Please see the "Support " section of this Privacy Policy to learn how to opt out of receiving said communications.

We use Non-personal data/information to inter-alia deliver our web pages to You upon request, to tailor our Service/website to the interests of our users, to understand and analyze trends, to administer the Service, to learn about user behavior on the Service, to measure traffic within our Service/website, to improve the Service/website quality, functionality and interactivity and let advertisers know the geographic locations from where our visitors come.

We may use "cookies", web beacons, log data or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the identified computer. Unless You voluntarily identify Yourself (through registration, for example), We will have no way of knowing who You are, even if We assign a cookie to Your computer. Third party advertisers as available on our website/webpage may also assign their own cookies to Your browser (if You click on their ads), a process that We do not control. We may place both permanent and temporary cookies in Your devices. The use of cookies on the Service allows You to enjoy more seamless visits to the Service and more accurately measures your behavior on it. You may also configure your browser/ set your cookie preferences in such a manner so as to accept all cookies, reject all cookies, or notify you when a cookie is set. You may also prevent the installation of cookies through Your browser settings, in which case not all functionalities/ features of the Service may be available to You. Information collected by cookies and other technologies are treated as Non-Personal Information.

Your Personal Information will be kept confidential to the maximum possible extent. Any personally identifiable information provided by You will not be considered as sensitive if it is freely available and / or accessible in the public domain. Further, any comments, messages, blogs, scribbles etc. posted/uploaded/conveyed/communicated by Users on the public sections of the Service becomes published content and is not considered personally identifiable information subject to this Policy.


The Company does not sell or rent Personal Information. Personal Information may be disclosed under the following circumstances:

(i)The Company may disclose Your Personal Information to its affiliates, group companies, consultants, vendors and contractors who work with Us, or assist Us to provide various services including, contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, marketing, research, communication, advertisements, software, technology and other similar services, under confidentiality restrictions, in order to enable such vendor and service providers to provide the services subscribed to by You;

(ii)The Company may provide Your information or data to its partners, associates, advertisers, service providers or other third parties to provide, advertise or market their legitimate products and/or services which may be of Your interest. You will have the choice to 'opt out' of such marketing or promotional communications at Your will;

(iii)As necessary or appropriate: (a) in any manner permitted under applicable law, including laws outside Your country of residence; (b) to comply with legal process whether local or foreign; (c) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence; (d) to enforce the terms and conditions under the ToU and this Policy; (e) to protect the Company’s s rights, privacy, safety or property, and/or that of the Company’s affiliates, You or others; and (f) to allow the Company to pursue available remedies or limit the damages that the Company may sustain.

(iv)We may disclose to third party services certain personally identifiable information listed below:

i.Information You provide Us such as name, email, mobile phone number.

ii.Information We collect as You access and use Our service, including device information, location and network carrier.

This information is shared with third party service providers so that We can:

(a)Personalize the app for You.

(b)Perform behavioral analytics.

Service may present display advertising and may collect data about traffic via JioAds, demographics and interest reporting.

V.Information Security and Storage

The Company uses commercially reasonable security measures, practices and procedures, at the minimum those mandated under the Information Technology Act, 2000 as amended and read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard and protect Your data and information. The Company implements such measures, as stated above, to protect against unauthorized access to, and unlawful interception of, Personal Information. You accept the inherent security implications of providing information over Internet/ cellular/data networks and acknowledge that we cannot ensure, warrant or guarantee the security of Your data/ information while it is being transmitted to our Service. You also acknowledge and confirm that any such transmission is at your own risk and that You will not hold the Company responsible for any breach of security or the disclosure of Personal Information unless the Company has been grossly and wilfully negligent.

Your information or data will primarily be stored in an electronic form. However, certain data can also be stored in physical form. The Company may store, collect, process and use Your data in countries other than the Republic of India but under full compliance with applicable laws. The Company may enter into agreement with third parties (in or outside of India) to store Your information or data. These third parties may have their own security standards to safeguard Your information or data and the Company will endeavour on commercial reasonable basis to require such third parties to adopt reasonable security standards to safeguard Your information / data.

Notwithstanding anything contained in this Policy, the Company shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

VI.Data Retention/ Data Deletion

We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent necessary to comply with our legal obligations (for example, if We are required to retain Your Personal Information to comply with applicable laws), resolve disputes/complaints/appeal(s), and enforce our legal agreements and policies. Once the purposes are achieved, all Personal Information is deleted in a safe and secure mode. Nothing set out herein shall apply to the anonymized, aggregated datasets generated by any information provided through the Service or any reports, or other visualization created using such datasets.

VII.Third Party Websites, Applications and Services

The Service/website may include links to other websites/applications. Such websites/application are governed by their respective privacy policies, which are beyond our control. Once You leave our servers (You can tell where You are by checking the URL in the location bar on Your browser), use of any information You provide is governed by the privacy policy of the operator of the website/application You are visiting. That policy may differ from ours. We strongly advise You to review the privacy policy of every site/application You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites/application or their services. If You can't find the privacy policy of any of these websites/application via a link from the website's homepage, You should contact the website/application directly for more information.

VIII.Access, Correction and Deletion

The Company provides You with all information that the Company maintains about You such as the transaction and contact information upon proper verification. This may be provided to You on request, in case You experience any doubts. You may request access and/or correct the information, the Company has collected from You by contacting the Company at If You wish to have the information or data that You have provided to the Company deleted, You can always do so by sending a request to Us on the aforesaid e-mail id. You may note that correction or deletion of certain information or data may lead to cancellation of Your registration with the Service(s) or Your access to certain and/ or all features of the Service(s). You also agree and acknowledge that certain data or information cannot be corrected or deleted or prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings, or for archival/ data retention/ record keeping purposes .


If You do not consent to any part of the terms herein or wish to withdraw consent to process Your information then You may stop using the Service and ask Us to remove Your information from Our records by writing to Us on the e-mail id However, if You so withdraw, We might be unable to provide certain and/ or all of the services.

You may also request to know or edit information about Yourself stored with Us by writing to the Grievance Officer

Name: Mr. Abhijit Arneja

E-mail ID:

You have full control regarding which emails, push notifications, text messages You want to receive.

(i)If You decide at any time that You no longer wish to receive such text messages from Us, please write to Us at on the e-mail ID, instructing an Opt-Out. Please note that once We receive Your request, it may take an additional period of time for You to opt-out to become effective.

(ii)Email: - If You no longer want to receive certain communications from Us via email, simply click the "unsubscribe" link in the email. Please note that You cannot unsubscribe from service-related correspondence from Us, such as messages relating to Your account transactions.

(iii)Push Notifications: - You can choose to receive mobile push notifications from the Company. On some device operating systems, You will be automatically enrolled in the notifications. If You subsequently decide You no longer wish to receive these notifications, You can use Your mobile device's settings functionality to turn them off. We also offer push notifications on certain web browsers. If You agree to receive those notifications and subsequently decide You no longer wish to receive these notifications, You can use Your browser’s settings to turn them off.

(iv)WhatsApp: - If You no longer wish to receive WhatsApp messages in connection with your account, then You can use “opt-out” mechanism available on the welcome message sent by Us, reply STOP or You can either use Your WhatsApp application settings functionality to block.

If You have any further questions, queries with respect to the Service, then such correspondence should be directed to “The Support Team” on the e-mail ID

These terms of Policy shall be governed by and construed in accordance with the laws of the India and be subject to the exclusive jurisdiction of the Courts at Mumbai, without giving effect to any principles of conflicts of law.